FAQs
Is the shipping free?
Yes. Worldwide shipping is free if you spend more than $49 on our website.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders will be picked immediately, packed and shipped the same day.
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.
How do I use the electric sponge safely and effectively?
Simply dampen the sponge and press the power button. The device’s low-speed vibrations help lift dirt and grime without damaging delicate surfaces. We recommend starting on a small, inconspicuous area to get a feel for its cleaning power before tackling larger surfaces.
Is it safe to use the electric sponge on all surfaces?
Yes, the electric sponge is designed for a variety of surfaces—from kitchen countertops and bathroom tiles to car interiors. However, for best results and to avoid potential surface damage, always check the manufacturer’s recommendations for the specific material you’re cleaning.
How do I maintain and clean my electric sponge?
After use, rinse the sponge under running water to remove any residue. For deeper cleaning, you can gently scrub the sponge with mild detergent. Always unplug the device (or remove the battery, if applicable) before cleaning, and allow it to dry thoroughly before its next use.
What should I do if my electric sponge stops working or isn’t cleaning as expected?
If you encounter any issues, first consult the troubleshooting section in our user manual. Common issues may be resolved by checking the battery level or cleaning the sponge thoroughly. If the problem persists, please contact our customer service team for a warranty check or further assistance.